Help & Safety
Everything you need to stay safe on eResonate, and to reach a person on our team. You do not need an account to use this page.
1. If Someone Is in Danger
Contact your local emergency services first. We can remove content and close accounts, but we cannot send help.
- United States and Canada: 911. Suicide and crisis line: call or text 988.
- United Kingdom: 999. Samaritans: 116 123.
If a child is at risk of sexual exploitation, see our Child Safety Standards for the national reporting lines.
2. Report Something
- In the app: open the menu next to the post, comment, message, profile, group, page or show and choose Report. To report something that is not on a single item, use Report a problem in Help & Safety.
- On the website: use the menu next to a post or message, or our report form, which works without an account.
- By email: report@eresonate.com. Include a link and what you saw.
Every report reaches a person on our team. We aim to review reports within 24 hours, and we look first at reports about a child's safety, a threat of violence or an intimate image. We do not tell the person you reported who reported them. In the app, Your reports shows what happened to each report you filed; on the website, we email the outcome if you left an address.
3. Block Someone
Blocking someone removes the connection between you, stops direct messages between you, and hides their posts and messages from you across eResonate, including in group chat. It takes effect at once, and the other person is not told. Use the menu next to their post, message or profile. On the website, the people you have blocked are listed in Settings under Connections; in the app, in Settings.
4. Specific Problems
- An intimate image of you shared without consent: ask us to remove it. No account needed; we act within 48 hours.
- Content involving a child: report it with the reason "Content involving a minor". Do not download or share it. See our Child Safety Standards.
- Someone who may be under 18: report their profile with the reason "This person may be under 18".
- Your copyright: see our copyright policy.
- A decision about your content or account: appeal it.
- An automated check stopped something you wrote: edit it, or ask for a review from the message that tells you.
5. Your Account and Your Data
- Delete your account and see what is kept.
- Download your data in Settings, on the website or in the app.
- Support for signing in, your recovery code and everything else.
6. The Rules
7. Contact Us
- Reports and safety: report@eresonate.com
- Privacy and data requests, including from a parent: privacy@eresonate.com
- Everything else: Support
- Copyright notices: our designated agent, on the copyright policy page