Child Safety Standards
eResonate has zero tolerance for child sexual abuse and exploitation (CSAE). These standards apply to everything on eResonate, on the website and in the app: profiles, posts, comments, direct messages, groups and group chat, band and venue pages, shows, calls and Backstage. They are part of our Terms of Service and our Community Guidelines.
1. eResonate Is for Adults
You must be 18 or over to use eResonate. We check age when an account is created: in the app through Apple's age range, and where the law requires it, only with an age Apple has confirmed. We do not open accounts for people who tell us they are under 18, we suspend existing accounts whose owners tell us they are under 18 until an adult age is confirmed, and we delete accounts that belong to children under 13.
2. What Is Prohibited
- Child sexual abuse material in any form: photos, video, drawings, generated or altered images, or text, and links to it.
- Sexualising a minor, including comments, captions and emoji used that way.
- Grooming: contacting or befriending a minor to sexually abuse or exploit them, online or in person.
- Sextortion: threatening to share sexual images of anyone, or demanding images, money or acts.
- Child trafficking, and offering or seeking access to children.
- Sharing a minor's personal information for any of these purposes.
3. How We Prevent It
- Adults only, checked when an account is created (section 1).
- Image matching before publication. Every uploaded image is checked before anyone else can see it: against fingerprints of child sexual abuse material our team has removed and, once it is in use on eResonate, by Microsoft's PhotoDNA service against fingerprints of known child sexual abuse material. A match is never published.
- Keyword checks on what people write.
- Reporting from every surface in the app, and from the website, with or without an account. Reports about a child's safety are reviewed first.
- Blocking, which takes effect at once.
- Devices. We may stop a device used by an account closed for child sexual exploitation from creating or signing in to accounts in the app.
4. How to Report
- In the app: open the menu next to the post, message, profile or other item, choose Report, then "Content involving a minor".
- On the website: use the menu next to the post or message, or our report form (no account needed), and choose "Content involving a minor".
- By email: report@eresonate.com.
Do not download, screenshot, copy or forward the material, even to report it. Tell us where it is (a link, the account name, or the conversation) and what you saw.
If you think someone using eResonate is under 18, report their profile with the reason "This person may be under 18". A person on our team reviews it; a report alone never suspends an account. If the review shows the person is under 18, we suspend the account until an adult age is confirmed, and delete it if they are under 13.
5. What We Do
- Every report is reviewed by a person on our team, and reports about a child's safety come first.
- We preserve the evidence, with related account records, in a restricted store that only authorised staff can open, with every access logged.
- When we confirm child sexual abuse material or exploitation, we remove it, close the account permanently, keep the evidence for at least one year, and report it to the National Center for Missing & Exploited Children (NCMEC) through its CyberTipline, which works with law enforcement.
- We cooperate with law enforcement as the law allows and requires.
6. If a Child Is in Danger
Contact your local emergency services first: 911 in the United States and Canada, 999 in the United Kingdom. You can also report directly to:
- United States: NCMEC CyberTipline, report.cybertip.org or 1-800-843-5678
- Canada: Cybertip.ca
- United Kingdom: CEOP, ceop.police.uk
If a sexual image of someone under 18 is being shared online, NCMEC's Take It Down service can help get it removed from other sites: takeitdown.ncmec.org.
7. Child Safety Contact
Our designated child safety point of contact is Trust and Safety, eResonate, at report@eresonate.com. Law enforcement and preservation requests: gk@eresonate.com.