Community Guidelines

eResonate is a place for live music and the people who make it happen. These guidelines apply everywhere on eResonate: profiles, posts, comments, direct messages, groups and group chat, band and venue pages, shows, calls and Backstage. They sit alongside our Terms of Service. eResonate is for adults: you must be 18 or over to use it.

We have zero tolerance for objectionable content and abusive users. Breaking these guidelines can get content removed and an account limited, suspended or closed, and the most serious breaks close an account the first time.

1. Never Allowed: Child Sexual Exploitation

Nothing that sexually exploits, abuses or endangers a child, in any form: images, video, drawings, generated or altered images, text, or links to any of these. That includes sexualising a minor, grooming, sextortion and trafficking. We remove it, close the account for good and report it to the authorities. Our Child Safety Standards explain more.

2. Never Allowed: Intimate Images Without Consent

Do not share, or threaten to share, a nude or sexual image or video of anyone without their consent, including one that was faked or altered. The person shown can ask us to remove it, with or without an account, through our intimate-image removal process, and we remove it within 48 hours of a valid request.

3. Keep People Safe

• No threats or incitement. Do not threaten, encourage or celebrate violence against anyone.
• No terrorism or violent extremism. Do not support, praise or recruit for violent extremist groups or acts.
• No encouragement of self-harm or suicide. If someone you know is at risk, contact emergency services. Our Help & Safety page lists where to get help.
• No illegal goods or services. Do not buy, sell or arrange drugs, weapons, counterfeit goods, fake tickets or anything else that is illegal.

4. Respect People

• No harassment or bullying. Do not target, intimidate, pile on or keep contacting someone who has made clear they do not want it.
• No hate. Do not attack people for their race, ethnicity, national origin, religion, caste, sex, gender, gender identity, sexual orientation, disability or serious illness.
• Respect privacy. Do not post someone else's private information, such as a home address, phone number or identity document, without their permission.
• Be yourself. Do not impersonate another person, band or venue, or mislead people about who you are.

5. Sexual Content and Graphic Violence

• No nudity or sexually explicit content, including in profile photos, banners, posts, group chat and video.
• No graphic violence or gore.

6. Be Real

• No spam or scams. No repeated unwanted messages, misleading links, phishing, or schemes to take people's money or accounts.
• No fake activity. Do not create fake accounts, buy followers, or artificially inflate viewer counts.
• No getting around a penalty. Do not use another account to avoid a suspension or a ban.

7. Music and Rights

Only post what you have the right to share. Shows follow the live-music rules in section 4 of our Terms of Service, including filing a complete setlist before going live. If you believe something on eResonate infringes your copyright, see our copyright policy.

8. How We Enforce These Guidelines

• Reports reach a person. Every report is reviewed by someone on our team. We aim to review reports within 24 hours, and we look first at reports about a child's safety, a threat of violence or an intimate image.
• Automated checks help. A keyword check looks at what people write, and every image is checked against lists of known abuse images before anyone can see it. If a check stops something you wrote, you can edit it or ask a person to review it.
• What we can do. Remove content; warn you; limit what your account can do; suspend it for a time; or close it. For child sexual exploitation and intimate-image abuse, the account is closed permanently.
• We tell you why. When we act on your content or account, we tell you which rule it broke, unless the law or someone's safety means we cannot.
• You can appeal. Each decision can be appealed once through our appeals page, from the notice we send you, or from Your reports in the app.

9. Report and Block

Signed in, use the menu next to a post, comment, message or profile to report it or to block the person. Without an account, use our report form or write to report@eresonate.com. Blocking takes effect at once and the other person is not told. If someone is in danger, contact your local emergency services first.