Privacy Policy

eResonate ("we", "us") operates the eResonate live-music social network. This policy explains what we collect, why, and the choices you have. We designed the network to collect as little as possible.

1. Information We Collect

• Account information you provide: display name, email address, account type (fan, band, or venue), genre, and any profile details you add (bio, location, photo).
• Content you create: posts, comments, group memberships, messages, and connections.
• Technical data: basic request metadata (such as IP address) used only for security and abuse prevention.

We do not ask for or store passwords. We do not sell your personal information.

2. How We Use It

• To operate your account and the network — showing your posts, delivering your messages, running groups.
• To keep the network safe — rate limiting, spam and abuse prevention, and handling reports.
• To contact you about the service (for example, product updates you opted into).
• To report performed works to music-rights societies — if you are an artist or venue that streams a show, the setlist you file and the venue's confirmation of it are shared with performing-rights organizations and other rights-management agencies so songwriters and publishers can be paid. This covers the show and the works performed; it is not used for advertising.

3. Advertising

eResonate is funded by advertising sold across the platform. Our ad system uses first-party context (such as the genre or city of the content you're viewing) — not cross-site tracking cookies or the sale of your personal data — to select which ads to show.

4. Your Data, Your Control

You can, at any time from your profile:

• Export your data — download everything tied to your account.
• Delete your account — permanently erase your account, posts, and messages.

If you are in a jurisdiction with data-protection rights (such as the EU/UK under GDPR, or California under CCPA), these tools satisfy your rights to access and erasure. For any other request, contact us at privacy@eresonate.com.

5. Text Messages

If you add a mobile number to your account we use it for two things and nothing else: to confirm the number is yours with a one-time code, and to send the notifications you switched on — alerts about shows you follow, and sign-in codes when you ask for one. The number is never shown on your profile and nobody can find you by it.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your number is passed only to our messaging provider, Twilio, for the sole purpose of delivering those messages on behalf of eResonate Media Corporation.

Texts are off unless you turn them on, in Settings & Privacy › Email & notifications, and only after the number is confirmed. Show alerts by text explains the programme in full. Reply STOP to any message, switch them off in Settings, or remove the number, and they stop. Msg & data rates may apply.

6. Data Retention & Security

We retain your data while your account is active and delete it when you delete your account. Data is stored on Cloudflare's infrastructure. No system is perfectly secure, but we limit what we collect and restrict access to it.

7. Children

eResonate is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their data.

8. Changes

We'll post any changes here and update the date above. Continued use after a change means you accept the updated policy.